The Rise of Generative AI in Banking and Financial Services

Thursday, June 27th, 2024 1:30 pm - 3:00 pm Central Time

A Program

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The banking industry has long been familiar with technological upheavals, and generative AI stands as the most recent influential development. This presentation will highlight the top use cases for generative AI in banking and potential unintended consequences.

Generative AI (gen AI), driven by advanced machine learning models, is ushering in a new era for the banking and financial services industries. This groundbreaking technology is revolutionizing AI and automation in banking, offering efficient solutions to streamline once time-consuming tasks.

Within financial services, gen AI holds promise for enhancing customer service, bolstering fraud prevention and detection, refining reporting practices, personalizing marketing efforts, managing risk and compliance functions, improving credit scoring, and boosting productivity through the automation of manual tasks.

However, while harnessing gen AI can unlock significant business value, improper execution can lead to complications and unintended consequences. Banks must remain vigilant about issues such as the generation of false or illogical information, concerns regarding intellectual property infringement, limited transparency in the functioning of these systems, issues of bias and fairness, security vulnerabilities, and other potential risks.

What You'll Learn
  • Generative AI Defined
  • Key Considerations in Generative AI Adoption
  • Use Cases in Financial Services
  • Challenges and Limitations of Generative AI
  • Strategies to Capture Full Value of Generative AI
  • Generative AI Capacity to Boost Financial Inclusion


Francis Janes serves as the Industry Relations and Partnerships Director for Beneficial State Foundation. In this role, Francis supports financial institutions with their Corporate Social Responsibility strategies and ESG initiatives. Prior to joining Beneficial State, he was an Associate Director at the International Living Future Institute. At the Institute, Francis led the development of a social equity in the workplace organizational assessment framework branded as the JUST Program.