Do some people in your company need an attitude adjustment? You know what we’re talking about: people with a “punch the clock” mentality who do the minimum but still expect choice project assignments, generous raises, big bonuses and flexible work hours. If they don’t get the rewards most of us associate with stardom, they whine and complain.

When you see this kind of behavior, look beyond the individual employee. The real problem is probably the employee’s boss, who has most likely been sending all the wrong messages to employees, tolerating negative attitudes, turning a blind eye to bad behavior and fostering an entitlement mentality. All of which damages your company’s culture, spirit, productivity, profitability and competitiveness.

How do great managers get employees to understand that by doing more for the company, they’re doing more for themselves? That’s the subject of this no-nonsense presentation by Carol Hacker.

Highlights of this seminar include:

• The importance of identifying the causes of negativity.

• How to use the “behavior blindness” technique to approach employees who need an attitude adjustment.

• 5 key steps to take when an agreement is reached that there is a problem.

• How to successfully coach your employees in helping them turn around bad attitudes.

• Giving critical feedback without causing defensiveness and making matters worse.

• The importance of explaining the consequences of failure to make an attitude adjustment.

• Using positive reinforcement to encourage dissenters to be team players.

• The importance of documenting to protect yourself and your organization from a charge of unfair discipline and/or wrongful termination.

Registration: $219.00

Registration - Teleconference plus CD: $308.00