Workplace disputes are inevitable.  All too often, they lower productivity, drain morale and create a stressful work environment.  Should you confront the situation or let it go?  Are you concerned that if you take action you might make the situation worse?  Is your organization “conflict competent” and can it support you in resolving workplace conflict effectively?

Are you able to handle workplace disputes correctly?  Or will you allow them to escalate to litigation and cost your organization valuable time and resources?

Can you minimize conflict between coworkers and create a more productive work environment? In light of recent events of workplace conflict, these issues are more relevant than ever to maintain productivity, morale and protect your organization from legal and reputational risk.

Alex Yaroslavsky, a professional mediator and executive coach, will show how you can use mediation and other conflict resolution techniques to effectively handle disputes in your organization and avoid litigation.

Mediating our own disputes (Manager as a party to the dispute)

• Our brain at work: labels and perceptions

• How we respond to stressful conflict situations

• Understanding and channeling emotions in order to be a good dispute resolver

• Active listening and other engagement techniques

• Build trust by asking powerful questions

Mediating for others (Manager as a mediator of the dispute)

• Setting up an effective mediation environment

• Being trusted without showing favoritism

• Mediator traps and how to avoid them

• Anticipating and overcoming impasse

INSTRUCTOR PROFILE

Alex Yaroslavsky, NCM, founded Yaro Group, LLC in 2000.  Alex has been a dispute resolution practitioner since 1994, specializing in organizational, multi-party and inter-cultural conflict.  Yaro Group offers coaching, training, facilitation, conflict analysis and electronic brainstorming services to clients including Citigroup, U.S. Trust, HSBC, Merrill Lynch and WestLB.

Alex teaches Dispute Resolution at the John Jay College of Criminal Justice and regularly trains new mediators.  He is a member of several arbitration and mediation panels, including FINRA, the federal Eastern District Bankruptcy Court, the New York County Lawyers Association and the New York City Civilian Complaint Review Board. 

Prior to founding Yaro Group, Alex worked at Morgan Stanley, the Carter Presidential Center and Accenture.

Alex holds an MILR in Industrial and Labor Relations from Cornell University and a BS from New York University’s Stern School of Business.

Alexander Yaroslavsky
Yaro Group LLC
917-754-7558
alex@yarogroup.com 

* 90-minute webinar (Travel-Free) delivered over the phone and Internet.
* Unlimited listeners per connection - bring the entire department.
* Q&A session with the expert.

This event will be presented live by phone together with a PowerPoint presentation to be viewed on your computer. Internet access is not required for phone-only participants. The PowerPoint slides will be provided shortly before the event. Once you register, you will receive an email which is your receipt and which includes your instructions for dialing in and logging on. You will also receive an email reminder 24 hours before the webinar.