The Employee ER Room
Solving Employee Drama, Pettiness, Workstyles and Personality Complaints

Thursday, August 1, 2019
1:30 pm - 3:00 pm ET
90 minutes

Register for Live Webinar: $219

Register for Live Webinar Plus Recording Download: $329

Register for Live Webinar Plus CD (includes shipping and handling): $369

Special Feature: If you register for this webinar and cannot attend, you will be able to access a one-time instant replay without charge for up to 90 days after the date of the webinar.

Bonus for Each Registrant:  The webinar speaker will answer one written question that you may submit by email within one week after the webinar



A manager wants this staff to be productive, happy and performing. However, every manager will have employee(s) who are causing drama, that is, causing problems for their team related to pettiness. Seemingly small irritations can suddenly turn into big issues.

It’s also a fact of life that every manager will have at least one dysfunctional and/or non-performing employee who can negatively affect the performance of the whole team.

Left unchecked problem employees will tear apart teamwork, cause many problems, and decrease team productivity.  This webinar by HR consultant Teri Morning will explain how managers can identify problem employees, manage them and mitigate their effect on others. 


  • Laying the groundwork to avoid unproductive conflict in your workgroups
  • What is productive conflict? How to tell the difference between productive and unproductive conflict.
  • How to mediate an employee conflict so the conflict stays closed
  • Unique tips for managers to solve employee personality conflicts
  • Teaching your employees how to solve their own every day annoyances, aggravations and small conflicts
  • How small difference in workstyles can cause big problems and how to prevent them
  • What to do with the employee who is determined not to work with a coworker


 Teri Morning, MBA, MS, SHRM-SCP, specializes in solving company “people problems” and linking employee performance with compensation. Teri also sources software solutions for employee relations, compensation and performance management. Teri has over 15 years human resource and training experience in a variety of professional fields, including retail, distribution, architectural, engineering, consulting, manufacturing (union), public sector and both profit and non-profit company structures. Teri has enjoyed consulting with employers on their problems and trained managers and employees for over 15 years, meeting and working with employees from all types of businesses. In addition to a MBA, Teri has a Master’s degree in Human Resource Development with a specialization in Conflict Management. She was certified by the State of Indiana in mediation skills, is certified in Project Management and IT Management, qualified as a Myers-Briggs practitioner and holds the SHRM certification of a Senior Certified Professional.

Continuing Education Information

Approved Provider

Continuing HRCI Credit
This program has been pre-approved for 1.5 hours of General recertification credit hours through the HR Certification Institute. Use of the seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.

SHRM Recertification Provider

Continuing SHRM Credit
Park Avenue Presentations is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.5 PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit


Webinar Overview

  • 90 minutes (Travel Free) delivered over the Internet.
  • Unlimited listeners per connection - bring the entire department.
  • Q&A session with the expert.

This event will be presented live with a PowerPoint presentation to be viewed on your computer. You may listen to the audio of the webinar by telephone or through your computer. The PowerPoint slides will be provided shortly before the event. Once you register, you will receive an email which is your receipt and which includes your instructions for dialing in and logging on. You will also receive an email reminder 24 hours before the webinar.

Register for Live Webinar: $219

Register for Live Webinar Plus Recording Download: $329

Register for Live Webinar Plus CD (includes shipping and handling): $369