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Tuesday, March 29, 2011
Time: 2:00 pm ET (1:00 pm CT, 12 noon MT, 11:00 am PT)
Length: 60 minutes
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Registration:
$219.00
Registration
- Teleconference plus CD: $308.00
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Sponsored by B21 Publishing
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COURSE
DESCRIPTION: Even the
best managers find that certain employees require more
“managing” than others. Some of these frustrating people
actually appear to enjoy pushing the limits, while others seem
totally clueless about the problems they cause. Although they run
the gamut from emotional drama queens to lazy slackers, all of these
aggravating folks can be considered “Challenging Employees” –
that is, people who consume an inordinate amount of management time
and energy, but are not really bad enough to fire.
When confronted with a Challenging Employee, managers often become
so frustrated that they eventually abandon all attempts to correct
the problem. But tolerating these harmful behaviors is definitely
NOT the best solution. Even one Challenging Employee can infect an
entire work group, decreasing productivity and damaging
relationships.
In this webinar, you will learn specific coaching strategies that
can help you manage and motivate the seven most difficult employee
types. The program will include the following topics:
- Six signs that you have a
Challenging Employee
- How Challenging Employees push
your management “hot buttons”
- The confrontational types:
- Drama Queens
- Challengers
- Power Grabbers
- Passive problems:
- Slackers
- Clingers
- Space Cadets
- The secret formula for managing
Childish Adults:
- Whiners
- Pouters
- Tattletales
- Gossips
- How managers enable employees by
rewarding negative behaviors
- The five traits managers must
have to effectively deal with Challenging Employees
- Coaching techniques that have
the greatest impact on Challenging Employees
- The 5-step AMISH formula for
helping people change their behavior
- How to inspire Challenging
Employees by flipping their “motivational switch”
- Using a 10-step “coaching road
map” to guide your performance discussions
- How to respond when Challenging
Employees blame others or deny responsibility
- Truly toxic employees: When
termination is the only option
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ABOUT THE SPEAKER |
Marie G. McIntyre, Ph.D. operates
a training and consulting business, Your Office Coach, in Atlanta,
GA, and the website YourOfficeCoach.com. Her primary goal is
to help people work together more effectively. Your Office Coach
services include leadership training, strategic planning, team
development, executive coaching, and administration of surveys and
focus groups for organizational research.
Before starting her own business in 1990, Marie held management
positions in both business and government, including Director of
Human Resources in a Fortune 500 company. She has more than
twenty years’ experience in management, organizational
development, and training.
Marie has taught at Georgia State University and worked with the
University of Georgia’s Institute of Government and Emory
University's Corporate Learning Progam. She holds a Ph.D. in
counseling & organizational development, as well as degrees in
psychology and public administration. She is the author of two
books: The Management Team Handbook (Jossey-Bass) and Secrets to
Winning at Office Politics, (St. Martin’s Press).
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REGISTER |
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Registration:
$219.00
Registration
- Teleconference plus CD: $308.00
|
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