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Wednesday,
September 29, 2010
Time: 2:00 pm ET (1:00 pm CT, 12 noon MT, 11:00 am PT)
Length: 60 minutes
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Click Here To:
Registration:
$219.00
Registration
- Teleconference plus CD: $308.00
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Sponsored by B21 Publishing
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COURSE DESCRIPTION: Imagine
you get a complaint that an employee has a severe hygiene problem.
Somebody’s got to sit down with that person and have an
excruciatingly difficult conversation. How many of your managers
would say, “I can handle it?” How many would scramble for the
exits?
Fact is, they should ALL be able to handle it. Leaders do the things
that other people don’t want to do, and that includes the full
range of difficult conversations – all the way from “Your
performance is unacceptable” to “You’ve been accused of sexual
harassment” to “Your colleagues have complained about an
offensive odor coming from your cubicle.”
In most companies, lots of managers run away from these
conversations. They think, “If I ignore it, it’ll go away. Or
somebody else will do my dirty work for me.” The costs of
practicing avoidance are huge. Problems fester. Employees lose
respect for do-nothing bosses who can’t handle conflict. Morale
suffers. Productivity plummets.
And it’s totally unnecessary because teaching managers to conduct
difficult conversations isn’t complicated. Armed with a handful of
tools, they can quickly make the toughest conversations happen
sooner, go more smoothly and produce better outcomes.
Participants at this conference will learn:
- Why managers will never get
promoted if they don’t acquire the skills to handle difficult
– and even excruciatingly difficult – conversations
- The three biggest mistakes
managers make when engaged in an excruciatingly difficult
conversation
- What beliefs and assumptions get
in the way “in the heat of the moment”
- How to handle predictable
objections from employees
- How to deal with “hotheads”
who respond emotionally
- How to communicate more clearly
and dramatically reduce misinterpretations
- Active listening skills that
pave the way for dialogue rather than disagreement
- Assertiveness skills that help
us express our thoughts and requests honestly and directly.
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ABOUT THE SPEAKER |
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Amy Henderson is CEO of Henderson Training, Inc., in Santa
Clarita, CA. Since 1991, she has logged in thousands of classroom
hours training employees nationwide in a wide variety of industries
including banking, insurance, construction, hospitality, retail,
high tech and the military. |
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REGISTER |
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Registration:
$219.00
Registration
- Teleconference plus CD: $308.00
|
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