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BENEFITS |
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Many companies have created formal travel management programs to
improve traveler service, comply with legal duties of care, and
reduce travel costs.
This live audio conference will guide
attendees through the creation of a successful travel
agency relationship, and describe how to leverage that
relationship to negotiate discounts with airline, hotel, and car
rental suppliers. The speakers will describe the travel agency
marketplace and guide listeners through the process of selecting
and contracting with an agency.
Then they will describe how to
leverage that relationship to identify, secure, and support
other preferred supplier relationships. This live audio
conference will offer a valuable perspective, especially to
non-travel specialists, on how to create a successful travel
management partnership.
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AGENDA |
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Introduction and Objectives
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Strategic Travel
Management
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Brief Recap of
How Travel
Policies Are
Used to Manage
Travel
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Critical
Importance of
Travel Agency
Consolidation
Allowing
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Webinar
Objective to
Discuss
Selection,
Implementation
and Management
of Travel
Agencies/Travel
Management
Companies (TMC)
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TMC Marketplace
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Mega/Global,
Large/National,
Regional All
Offer Online and
Offline Services
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ITMCs' Started
Online Now Offer
Both
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Core TMC Services
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Reservations:
Offline and
Integrated
Online
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Mid-Office
Quality Control
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Reporting
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Other Services:
Unused Ticket
Tracking,
Meetings
Management
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Account
Management
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TMC Selection Process
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Needs
Assessment:
Strategic and
Operational
Priorities
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Marketplace
Assessment –
Reading,
Conferences,
Meetings
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Process Overview
and Timeline
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RFP Document
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Describing Your
Volume and
Requirements
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Background
Questions
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Sections:
Service
Configuration,
Automation,
Account
Management,
Technology,
Pricing,
Implementation,
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Evaluating
Service
Proposals
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Evaluating
Financial
Proposals
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Automation
Demonstrations
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Negotiations and Contracting
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Implementing the TMC Services
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Process Overview
and Timeline
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Resource and
Time Commitment
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Keeping the TMC
on Track
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Ongoing Travel Management
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Overview and
Buyer
Responsibilities
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Reviewing
Management
Reports
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Monthly and
Quarterly TMC
Reviews
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Responding to
Service Issues
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Sourcing
Airline, Hotel
and Car Rental
Programs
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Continuous
Improvement
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Maintaining
Travel Policy as
a Living
Document
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Negotiating and Managing Airline
Relationships
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Assessing
Opportunities
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Negotiations and
Contracting
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Ongoing
Management
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Negotiating and Managing Hotel
Relationships
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Assessing
Opportunities
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Negotiations and
Contracting
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Ongoing
Management
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Negotiating and Managing Car
Rental Relationships
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Assessing
Opportunities
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Negotiations and
Contracting
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Ongoing
Management
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WHO SHOULD ATTEND |
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This live audio conference is designed for human resource
managers, benefit and payroll professionals, controllers, CFOs,
personnel managers, business owners, managers and attorneys. |
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FACULTY |
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Marti Toner, KesselRun Corporate Travel Solutions
Tom Wilkinson, KesselRun
Corporate Travel Solutions
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Prior to joining KesselRun Corporate, he
provided strategic sourcing expertise for
BellSouth Corporation’s Global Supply Chain
Management Group
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Five years of travel consulting and supply chain
management experience
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Provides implementation and program management
support for a variety of KesselRun Consulting’s
clients
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Member of GBTA, ISM and NAPP
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Bachelor’s degree in finance and management, The
Georgia Institute of Technology
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Can be contacted at 202-241-7420
or mtoner@kesselrunconsulting.com
Tom Wilkinson
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Senior partner at KesselRun Corporate Travel
Solutions
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Has consulted to companies about travel agency
services for over two decades
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An attorney who also has been named a ‘Top 25
Executive’ by Business Travel News
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Has presented at every annual convention of the
Global Business Travel Association for the last
five years
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Currently a board member of the Philadelphia
Business Travel Association, and previously has
served on the Business Travel News Advisory
Board, and the Global Business Travel
Association Technology Committee
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Can be contacted at 609-818-0549 or
twilkinson@kesselrunconsulting.com
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LIVE AUDIO CONFERENCE OVERVIEW |
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* 90-minute
live audio conference (Travel-Free) delivered over the phone
and internet.
* Unlimited listeners per connection - bring the entire
department.
* 10-minute Q&A session with the experts.
* A professionally prepared reference manual.
* Continuing education credits available for most live audio
conferences |
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CONTINUING EDUCATION UNITS
(sponsored by Lorman Education Services) |
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CLE (Please
check the "Detailed Credit Information" page for states
that have already been approved)
CPE
HR Certification Institute
Click here for the "Detailed Credit Information" page.
Only registered attendee will receive continuing
education credit.
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| REGISTER |
Registration - Session Only: $199.00
Registration - Live Audio Conference plus CD
Recording: $268.00 |
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(Not available outside the US or Canada) |
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