EnergyNewswatch

Human Performance Improvement 3.0 for Electric Utilities

Live Streaming Online November 15-18

An EUCI Program

Click Here to register ($1295)

 

This course is divided into 4 half day sessions:

Session 1: Introduction and Principle # 1 
Session 2: Principle # 2 and # 3 
Session 3: Error-reduction Tools Continued and Principle # 4 
Session 4: Principle # 5 and Overview of Learning Teams

Human Performance Improvement (HPI) is the application of principles and techniques specifically designed to reduce organizational events. After deploying a robust Human Performance Improvement effort, companies typically see more than a 40% decrease in human errors and the costs associated with them. However, HPI is NOT just about hurting fewer people and reducing the costs associated with unwanted events. The principles and philosophy of HPI equip us to be better leaders, whether at work or at home. 

HPI 3.0 builds on the original foundation of HPI by integrating emergent research in Industrial and Organizational Psychology, Ergonomics, Social Psychology, Cognitive Psychology, Behavioral Economics, etc. This course will not turn you into a psychologist, but it will equip you with the knowledge and tools you need to reduce events caused by human error in your organization, and it will enable you to be a better leader, and this training will give you the information you need to start down that path.

Learning Outcomes

  • Develop a broad and deep understanding of why and how people deviate from expectations
  • Discuss and apply a set of human error reduction tools in an Electric Utility context Including:
    • Pre-job brief
    • 3-way communication
    • Phonetical alphabet
    • Self-check/TV-STAR
    • Post-job review
    • Stop when unsure and questioning attitude
    • 2-minute rule
    • Procedure use & adherence with place-keeping
    • Peer check
  • Explore the most common responses to failure and how those responses usually guarantee recurrence
  • Explore and apply a flexible and robust approach to event response that increases learning and engagement while decreasing the threat of recurrence:
    • Learning teams
    • Creating real accountability
    • Changing hearts and minds to improve future results
  • Apply all of the above through a series of dynamic learning activities and case studies from real events in mining power generation, and T&D

Agenda

MONDAY, NOVEMBER 15, 2021 : CENTRAL TIME

1:00 – 5:00 p.m.
Course Timing

Session 1: Introduction and Principle # 1 

  • Introductions and desired outcomes 
  • Why HPI? 
    • The business case 
    • The philosophical case 
  • Overarching principle: People who want to do a good job 
  • People are fallible, and even our best people make mistakes 
    • Modes of deviation 
    • Thinking fast and slow 
    • Biases 
    • Black Line and Blue Line 
    • Why we take risks 
    • Dynamic Adaptation and its role in our successes and catastrophes 
  • Dynamic review 
  • Applications and implications 

TUESDAY, NOVEMBER 16 2021 : CENTRAL TIME

1:00 – 5:00 p.m.
Course Timing

Session 2: Principle # 2 and # 3 

  • Principle # 3: Context influences behavior 
    • Local rationality 
    • Milgram, Zimbardo, and Ariely: predictably irrational 
    • Context engineering 
  • Principle # 2: Error-likely situations are predictable, manageable, and preventable 
    • Performance modes 
    • Traps, triggers, and tools: How, why, when, what to do, what to avoid, common pitfalls, and how to succeed.  
      • Stop when unsure 
      • TV-STAR 
      • Pre-Job brief 
      • Questioning attitude 
  • Dynamic review 
  • Applications and implications 

WEDNESDAY, NOVEMBER 17, 2021 : CENTRAL TIME

1:00 – 5:00 p.m.
Course Timing

Session 3: Error-reduction Tools Continued and Principle # 4 

  • Error-Reduction tools (continued) 
  • Principle # 4: Blame solves nothing; only learning yields improvement 
    • Interconnected blame cycles and how to overcome them 
  • Dynamic review 
  • Applications and implications 

THURSDAY, NOVEMBER 18, 2021 : CENTRAL TIME

1:00 – 5:00 p.m.
Course Timing

Session 4: Principle # 5 and Overview of Learning Teams 

  • Principle # 5: Your response to failure matters 
  • Principles of accountability 
  • Just Culture workshop 
    • Foundations of justice and learning 
    • Just culture key concepts 
    • Response to various types of deviation 
    • Review of culpability decision-making tools 
    • The relationship between influence strategy and culpability 
  • Overview of Learning Teams 
  • Dynamic review 
  • The relationship between influence strategy and culpability 
  • Applications and implications