COURSE DESCRIPTION: Every manager encounters employees who cross the line into unacceptable behavior. Maybe they tell off-color jokes. Spread gossip. Act like slobs. Practice poor personal hygiene. Ridicule core organizational values. Or violate company rules and policies.

The easiest way to deal with inappropriate behavior is to ignore it. Lots of managers don’t have the toolkit to confront dysfunctional employees so they practice avoidance, which erodes morale and – worst of all – destroys their own credibility. Nothing seems more pathetic to motivated, high-performing members of a team than working for a boss who tolerates bad behavior. 

Nor is the answer to simply tell bad actors to “cut it out.” Even the most mediocre boss can do that. Great managers recognize that putting a stop to unacceptable behavior requires a complex mix of communication skills, persuasion, intuition, toughness and credibility. They know how to probe for the reasons behind the behavior, anticipate reactions, manage expectations, seek alignment, set boundaries and hold people accountable. When bosses learn how to confront employees effectively, they create a culture where lines are clearly drawn, and bad behavior is instantly recognized by all as unacceptable. 

In this 60-minute webinar. Speaker Keith Sanders will cover the following:

• What is unacceptable behavior?
• Two things every manager must do BEFORE attempting to hold an employee accountable for bad behavior
• Getting on the “same page” - The importance of clarifying expectations
• Barriers to holding people accountable
• Benefits of giving honest feedback to your employees – and how to do it
• Counseling versus discipline: what’s the difference?
• Reasons progressive discipline is important – how many chances do I have to give people?
• Scripts for counseling or disciplining employees
• When, where and how do I approach “constructive” criticism?
• Dealing with some of the most common issues with difficult employees
• Resistant to change
• Low self-esteem or confidence
• Lack of motivation
• Passive-aggressive behavior  
• Can’t I just fire him or her? Grounds for immediate dismissal/termination

Keith Sanders is the president of Keith Sanders International, LLC, based in Nashville, Tennessee. Sanders is a communications expert who works with leaders who want to increase their influence in the workplace.

His background in television news and radio management helped him learn how to build strong teams under strict deadlines when emotions are high.  Now, through keynotes, training and coaching, Sanders shares his expertise to help managers generate more rapport with the people they supervise, foster stronger relationships to encourage cooperation and, ultimately, increase results!  Whether “results” for you means happier employees, a more harmonious office or boosting revenue.

In the past decade, Sanders has presented more than a thousand live programs to hundreds of companies and associations in 44 states, Canada and Puerto Rico.  Some of his happy clients include Kraft Foods, AutoZone, the United States Army National Guard, Florida Power & Light and the YMCA.

Registration - Teleconference plus CD: $308.00