Coaching Skills for Supervisors: Become the Great Boss Every Employee Wants to Work for

Thursday, September 9, 2010

Time: 2:00 pm ET (1:00 pm CT, 12 noon MT, 11:00 am PT)

Length: 60 minutes

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Registration - Teleconference plus CD: $308.00

Sponsored by B21 Publishing

COURSE DESCRIPTION: When managers and supervisors master the art of coaching, their direct reports are fiercely loyal to the company, have infectious enthusiasm for the work they do and want to spend the rest of their careers growing along with your business.

When they fail to “get” the magic of coaching, retention, productivity and morale will suffer.

Coaching isn’t just about patting people on the back. It’s a powerful tool managers can use to help employees realize their career aspirations. Great coaches know their people. What are they good at? Not so good at? What’s their potential? What are their limitations? And, most important, where do they want to go in their careers? Armed with that knowledge, great coaches structure jobs and work environments that allow each individual to flourish. They provide appropriate resources and training. They continually monitor progress and provide feedback, knowing when to encourage but also when to be brutally honest.

The conference is designed to get managers and supervisors to embrace coaching as a breakthrough management tool, and to describe the key skills of an effective coach. At the end of this conference, participants will understand:

What coaching is and what makes it so effective
The #1 thing that most managers DON’T do when they begin coaching
Coaching models that managers can use with their direct reports
The 7 biggest mistakes and pitfalls in coaching
A 5-step ‘conversation template’ for delivering effective employee coaching
The importance of ‘ownership’ of outcomes and how to encourage continuous improvement
Where coaching fits into your leadership toolkit
When and with whom to use coaching - and when NOT to use it
“What to say” and “How to say it” when you start coaching your people
The importance of non-verbal communication when coaching
How to prepare, deliver and review coaching sessions to continually build your skills
Common misconceptions about coaching, coaches, and managers who coach
Why some managers fail as coaches – and what to do about it
What is the payback/ROI for implementing a coaching culture?
How to get started on coaching quickly and easily

WHO’S IT FOR? Managers, supervisors, HR and other executives.

ABOUT THE SPEAKER

Colleen Bracken is a veteran coach, trainer & public speaker, and the President of Bracken Leadership Concepts. BLC specializes in communication & influence, vitality & effectiveness for leaders, and leading change. Colleen and her company have helped leaders and managers in companies of all sizes to stretch to their leadership potential and create thriving, successful organizations.

Colleen is Past-President of the Philadelphia Area Coaches Alliance, and a member of the National Speakers' Association. She holds the elite designation of Professional Certified Coach (PCC), granted by the International Coach Federation.

REGISTER

Registration: $219.00

Registration - Teleconference plus CD: $308.00

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