This course offers practical approaches and tools to address human performance issues in GMP related environments by using a particular methodology to correct, prevent and avoid reoccurrence of these matters.
Why Should You Attend:
Human error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be eliminated, many human performance problems can be prevented. Human errors start at the design stage. From procedures, training, and workplace environment many variables that affect human behavior CAN be manipulated reducing the likelihood of these occurrences. When working with these challenges, it is imperative to understand human behavior and the psychology of error as well as understand exactly where the weaknesses of the system are so that they can be improved and fixed.
Areas Covered in the Webinar:
Background on Human Error Phenomena and Measurement.
The importance of Human Error Prevention/reduction.
Quantitative and qualitative information gathering.
Why do we need tools for human error reduction programs?
Training as a tool and human error.
Facts about human error and training.
Human Error as the Root Cause: what to do and how to measure it.
Tools
Prediction
Root Cause Analysis
Cognitive load assessment
Systems available
Human error rate
Floor checklist
Interview questions
Human error rates and other metrics
Trending and Tracking
Metrics and Human Error
KPI’s
Human Error rate
1st-time pass rate
Overall equipment effectiveness (OEE)
Trending /Tracking
Learning Objectives:
Understand human error: factors and causes.
Understand the importance: regulatory and business.
Define the process to manage Human Error deviations.
Learn about human error measurement.
Learn about tools for measurement.
Establish Key Performance Indicators.
Define and measure human error rate, cognitive load, and CAPA effectiveness
Identify what I can do to support human reliability.
Instructor Profile:
Ginette M Collazo
Organizational Psychologist, Ginette M Collazo Inc
Ginette Collazo, Ph. D. is an Industrial-Organizational Psychologist with 20 years of experience that specializes in Engineering Psychology and Human Reliability, disciplines that study the interaction between human behavior and productivity. She has held positions leading training and human reliability programs in the Pharmaceutical and Medical Device Manufacturing Industry.
Nine years ago, Dr. Collazo established Human Error Solutions (HES), a Florida based boutique consulting firm, where she has been able to position herself as one of the few Human Error Reduction Experts in the world. HES, led by Dr. Collazo, developed a unique methodology for human error investigations, cause determination, CA-PA development and effectiveness that has been implemented and proven amongst different industries globally. This scientific method has been applied in critical quality situations and workplace accidents.