BankNewswatch

Five Best Practices for Reg E Disputes

Wednesday, August 24th, 2022 10:00 am - 11:30 am

A BankWebinars.com Program

Click Here to register for live program $279

Click Here to register for live program and recording $419

What will regulators find when they examine your financial institution for Reg E compliance with error resolution procedures? Do your employees know what is required? Recently issued "FAQs" outline more consumer protection for P2P (person to person) fraud for many popular wallet applications, such as Zelle and Venmo. Do they know that a customer can write their PIN on a card and this will not be considered “negligent” if the card is lost or stolen?

What You'll Learn

  • 5 best practices for handling a Reg E dispute
  • Basic disclosure requirements of Reg E and the definitions that guide the error resolution process
  • Questions to ask a customer about a disputed transaction
  • What should be included in an investigation report
  • How to determine if a customer is liable for an unauthorized transaction
  • Best practices for auditing Reg E claims
  • New trends in debit card fraud
  • Resources to educate customers about fraud prevention

Faculty

Susan Costonis

Susan Costonis is a compliance consultant and trainer. She specializes in compliance management along with deposit and lending regulatory training.

Susan has successfully managed compliance programs and exams for institutions that ranged from a community bank to large multi-state bank holding companies. She has been a compliance officer for institutions supervised by the OCC, FDIC, and Federal Reserve. Susan has been a Certified Regulatory Compliance Manager since 1998, completed the ABA Graduate Compliance School, and graduated from the University of Akron and the Graduate Banking School of the University of Colorado. She regularly presents to financial institution audiences in several states and ?translates? complex regulations into simple concepts by using humor and real life examples.