Creating Exceptional Customer Experiences

June 8, 2023 1:30 pm - 3:30 pm Central Time

A Program

Click Here to register for live program $279

Click Here to register for live program and recording $419

This fast-paced, dynamic webinar is designed for financial institutions serious about taking customer service up a notch. We will equip you to raise the bar when it comes to getting employees on board and revved up, while delivering value and creating amazing experiences for your customers. Come learn how to wow your customers with genuine interest and care, while providing a meaningful, memorable experience each and every time.

Aimed at all frontline staff, teller supervisors, tellers, call center, customer service reps and branch managers, this program will allow participants to excel at creating a service experience that wows the customer.

What You'll Learn

  • Being Authentic
  • The ingredients for a WOW
  • Creating an engaged employee
  • Training for engagement
  • Coaching and support
  • Engaging the customer from day one
  • Becoming a Solution Driven Institution
  • How to Increase Efficiency without Making the Customer Feel Rushed
  • Tips on Unexpected Extras that Wow the Customer
  • Creating a Culture of Excellence


Janice Branch

Janice Branch has been a senior training consultant for InterAction Training for twenty years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.