ACH, ATM, and Debit Card error resolution rules are confusing. There are Regulation E rules and VISA or MasterCard rules that don’t always sync up. While the math behind zero liability is easy, the rest can be very hard to understand. This is also an area that has seen more examiner scrutiny in the last couple of years. Make sure your error resolution processes are up to speed!
Topics
- Consumer Liability/Bank Liability
- What’s an EFT? Error? Dispute?
- Liability for Third-Party Payments/Payment Apps
- Investigation Time Limits
- Resolution Requirements
- VISA & MasterCard Rules
- Common Misconceptions
- UDAAP, Your Questions, Plain English Answers & Much More!
Faculty
Jerod Moyer
Jerod is the leader of Banker's Compliance Consulting's training productions. He is a nationally recognized speaker. Whether it's a conference, seminar, school, webinar or luncheon, it's easy to stay engaged when he presents due to the amount of passion and energy he brings to each and every compliance topic. Jerod has spoken on behalf of the American Banker's Association, BankersOnline, many state banking associations, private compliance groups and financial institutions. He is a Certified Regulatory Compliance Manager (CRCM) and BankersOnline Guru.
Jerod likes to spend his time (between reading regulations and producing compliance training!) relaxing at the lake with his wife and three children, following their activities or engaged in something sports related!
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