New Accounts: A 4 Part Training

December 8, 2022 1:30 pm - 3:30 pm CT
January 17, 2023 1:30 pm - 3:30 pm CT
January 31, 2023 1:30 pm - 3:30 pm CT
February 7, 2023 1:30 pm - 3:30 pm CT

A Program

Click Here to register for live program $1049

Click Here to register for live program and recording $1509

This series covers all the major types of new accounts: (1) Consumer Accounts (2) Fiduciary Accounts (3) Estates and (4) Business and NonProfit Accounts.

Part 1: Consumer Accounts

We will look at many mistakes that you can make on the basic accounts we open every day. We will also discuss our customer’s life changes like divorce and death. How can we help our customers navigate through their life cycle from birth to death in a way that is safe and compliant for all of us? This program will explore all the regulatory concerns in our customers consumer accounts.


  • Customer Identification Program
  • Customer Due Diligence
  • W9-and W-8 Review of our tax reporting requirements
  • Implementing interest reporting rules on Nonresident Aliens
  • Individual Ownership
  • Joint Ownership
  • Payable on Death
  • Powers of Attorney
  • Removing Names at divorce and death
  • Changing Ownership during our customer’s life cycle
  • Signature Card Danger Zones
  • Disclosures—When to give which disclosures for consumers

Part 2: When One Person Acts for Another - Fiduciary Accounts

What is a fiduciary? How are they supposed to behave? What is acting in the best interests of the owner? These questions will be addressed in our second session on these high-level accounts. You will learn what each job can and cannot do. You will receive information on document requirements for these accounts and get into the common errors we make on signature cards. Learn how to handle these accounts at the death of the owner or at the death of the fiduciary.


  • Uniform Transfer to Minors Account
  • Guardian Account
  • Conservator Account
  • Social Security Representative Payee Account
  • Social Security Rep Payee—Dedicated Account
  • Social Security Rep Payee—Burial Account
  • Social Security Rep Payee—Collective Account
  • Veterans Federal Fiduciary Account
  • Formal Revocable Trust Account
  • Formal Irrevocable Trust Account
  • Bankruptcy Accounts
  • Quiz

Part 3: When Your Customer Dies - Estates and Small Estate Affidavits

How do we open an estate account? We will talk about other types of accounts at death and handling of checks and other items at death. This special study will guide you through the process of working with customers after a beloved family member dies.


  • Small estate affidavit
  • Opening an Estate Account
  • Can you pay a funeral home?
  • What happens with each account ownership at death
  • Handling checks at death
  • Who can do what when your account holder dies

Part 4: Working through the Maze of Business and Nonprofit Accounts

We will unravel the maze of paperwork and see how we can best help our customers understand why it is important to keep documents and SOS up to date. We will also look at the federal and state documentation issues. We will also discuss our customers changing business situations like adding signers and changing owners.


  • Sole Proprietorship
  • 3 types of Partnerships
  • Limited Liability Company
  • Corporations
  • Nonprofit Corporations
  • Nonprofit Organizations
  • IOLTA Accounts
  • Agent Accounts
  • Money Service Business
  • Multi-tiered Businesses


Deborah Crawford

Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.