New Training From
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Training, Education, & Events For
Human Resources Professionals
Location Start Date
Orlando, FL 11/29/2018
Los Angeles Area 2/6/2019
Las Vegas, NV 2/12/2019
Daytona Beach FL 4/11/2019
Los Angeles Area 6/6/2019
Chicago, IL 10/8/2019
  Class Times:

Unless otherwise stated, classes run from 8am to 4pm each day, starting on the dates posted herein.

























Advanced Internal Investigations
Certificate Program

Comprehensive, 2-day Training Program

Registration: $1495.00 Click Here!

Our Advanced Internal Investigations Certificate Program is an advanced course on internal investigations.

It goes beyond the basic what, why, and how of conducting an internal investigation and focuses - through both lecture and dynamic classroom discussion - on complex legal situations involving Title VII, ADA, anti-discrimination, and other regulatory areas.

You also will learn best practices for handling FMLA and disability fraud and post-investigation issues such as preparation for unemployment and arbitration hearings, insurance claims, and litigation.

All of these are critical issues, and senior leadership often turns to HR for advice and counsel when these issues arise...but if you don’t know how to handle these issues – both immediately and correctly – it could mean fines, penalties, and worse for your organization. That’s where this course can help.

Key Benefits Of Attending

Consisting of both lecture and Interactive Exercises where you get to practice what you learn, this two-day workshop provides you with the knowledge and skills you need to reduce employee complaints, minimize risk and legal liability, enhance your career, and most importantly, provide you with the knowledge and skills to become a better investigator.

By attending this course, you will learn practical tools, tips, and techniques to improve your investigative skills - and boost your confidence in handling sensitive and complex employee issues.

Specifically, you will learn:
  • Steps for responding to – and investigating - a potential Title VII violation
  • How to handle an EEOC charge
  • Methods for identifying and investigating workers compensation and disability fraud
  • How to properly investigate FMLA and other leave abuse cases
  • What to do when you're notified of a potential violation of anti-discrimination laws
  • Current issues involving the NLRB - and challenges to the investigative process
  • Steps for identifying – and investigating - persons who have the potential for committing an act of workplace violence
  • Best practices for gathering and preserving physical, digital, and documentary evidence
  • Steps for interviewing difficult and hostile witnesses to obtain testimonial evidence
  • Advanced techniques for investigative interviewing
  • Proven procedures for developing, acquiring, and documenting testimonial evidence
  • When - and how - to involve law enforcement in an internal investigation
  • How to prepare a "court ready" investigate report
  • How to handle post-investigative issues, including defending investigative finds in arbitration hearings, unemployment hearings, and insurance claims
  • How to minimize the risks of retaliation and expensive legal claims against the organization
  • Recent court cases: what went wrong, and how you can keep it from happening to you



Module 1: Where Are We Today, And What Can We Learn From The Past
  • Current court cases that were painful lessons for employers
  • What we can learn from recent court decisions involving investigations
Module 2: Today’s Key Regulatory Areas: EEOC, NLRB, FMLA, ADA, and OSHA
  • EEOC's Strategic Enforcement Plan and targeted enforcement efforts
    • Latest issues regarding background investigations
    • “Negligent” hiring and discrimination
  • National Labor Relations Act
    • Latest issues involving the NLRB
    • Social Media, Section 7, and "Concerted Activities"
    • Investigations and confidentiality
  • The Family & Medical Leave Act
    • Trends in FMLA Abuse: "The Friday-Monday Leave Act"
    • The headaches of Intermittent Leave abuse: "Monday-Friday Migraines"
  • ADA Amendments Act
    • Major Bodily Functions and Reasonable Accommodation "Request Abuse"
    • Rise in disability fraud
  • Occupational Safety & Health Act
    • Workplace violence as a "Recognized Hazard" under General Duty Clause
    • Restraining Orders to minimize the risk of workplace violence
    • Legalization of marijuana and the "Patchwork Quilt" of state laws
    • Substance abuse investigations
    • Emerging issues in drug testing
Interactive Exercise: Best Practices For Catching An FMLA Abuser

Module 3: Anti-Harassment and Discrimination Issues: Title VII, ADA, Pregnancy, Equal Pay
  • Title VII of the Civil Rights Act
    • Harassment, discrimination, and retaliation
    • Emerging issues with ADA, LGBT, and accommodating pregnancy
  • Title I of The Americans with Disabilities Act
    • Reasonable - or Unreasonable - Accommodations?
  • The Age Discrimination in Employment Act
  • The Pregnancy Discrimination Act
  • The Equal Pay Act
  • Analysis of an EEOC Charge and Investigative Process
  • Investigations and Employer Position Statements
  • Mediation, settlement, and conciliation
Interactive Exercise: We Received An EEOC Charge...Now What?

Module 4: How To Minimize Retaliation Claims Before, During, And After Investigations
  • Current retaliation cases and staggering employer costs for punitive damages
  • Understanding the key elements in a retaliation claim to minimize risk
  • "Managing to Perception" during investigations to minimize risk
  • How to minimize retaliation claims before, during, and after an investigation


Module 5: Launching An Investigation: Crucial Steps To Work A Good Case
  • Assessing the case type:
    • Theft, Misuse of Assets, Safety, EEO, Ethics & Compliance
  • Identifying Resources:
    • Internal vs. External?
    • When to get legal counsel involved
    • When to get law enforcement involved
    • When is it time to recuse yourself
  • Establishing roles and responsibilities to minimize political interference
  • Building consistency in the investigative process:
    • Interview question preparation
    • Statement of complaint
    • Witness statements
    • Documents of conversation
    • Evidence log and chain of custody
    • Case notes
    • Evidence storage
    • Formal investigative report with exhibits
Module 6: Steps And Strategies For Physical And Documentary Evidence Collection
  • Working with IT in Gathering Electronic Evidence:
    • Proper collection of electronic physical and documentary evidence
    • Internet log / Virtual Private Network (VPN)
  • Collecting Electronic Evidence:
    • Surveillance systems
    • Phone records
    • Employee access card records
    • Electronic messages
  • Publicly-available open records evidence
  • County courthouse records
  • Online information services (Lexis Nexis)
  • Physical evidence collection in the workplace
  • Handling and disposal of dangerous or illegal drugs and weapons
  • Preventing evidence tampering
  • Safeguarding
  • Incorporating into the Investigation Report
Module 7: When – And How – To Work With Law Enforcement
  • When is it appropriate or necessary to approach law enforcement?
  • What to expect when working with law enforcement
    • Parallel investigation
    • Collaboration on a case
  • Providing evidence and cooperation within the bounds of the law and privacy
    • Subpoena
    • Court orders
    • Attorney engagements
  • How agencies are set up and operate within the legal system
  • How to leverage law enforcement agencies to help safeguard your employees: active shooter, workplace violence, substance abuse, physical security
Interactive Exercise: The Police are here…What do you do?

Module 8: Advanced Techniques For Developing, Acquiring, And Documenting Testimonial Evidence
  • Preparation for Conducting Witness Interviews
    • The Bulls Eye technique
    • Developing interview questions and strategy
    • Establishing security protocols for investigative interviews
    • Selecting the right investigators
Interactive Exercise: Interviewing a complainant, interviewing an accused, documenting complainant and witness statements

Module 9: Best Practices For Writing An Investigative Report
  • Use standardized formats that are "court ready"
  • Timesaving Best Practices: headers, footers, drop-downs, appropriate stamps
  • Reports written for outside parties to understand
  • Eliminating opinion and bias from the report
  • Incorporation of electronic evidence into reports without creating challenges
Module 10: Post-Investigative Requirements
  • Maintaining integrity of the evidence
  • Security of the files and chain of custody
  • Preparation for unemployment hearings, arbitration hearings, insurance claims, and litigation
Action Steps Beyond The Program

Program Wrap-Up


Included Materials, Credits, And Benefits


As a seminar participant, you receive access to our Internal Investigations Training & Certification Program.

This online courses provide detailed specifics - including numerous examples, administrative tips, procedural recommendations, and interactive questions - for performing an investigation.

Program Benefits

  • Award-winning, easy-to-use interface that includes numerous Administrative Tips, Procedural Recommendations, and Interactive Quizzes (complete with answer rationale) to help ensure learning
  • FREE updates when the law changes
  • Online access allows you to study at your pace and access materials anytime, anywhere with an internet connection
  • Special Bookmark feature that allows you to learn at your own pace and quickly return to training if you are interrupted
  • AN additional EIGHT hours of PHR/SPHR re-certification credits available.Take the online Internal Investigations Course (included in the price of the seminar), take the exam and pass, and you can qualify for an additional 8 credits, for a total of 20 credit hours!
  • Included with the online Training & Certification Program - though not required – is the test to earn your Certified Administrator designation. Your test is taken online and scored immediately. We also show you any incorrectly answered test questions so you can improve any area of weakness!
  • Access to all of the above for one year from date of purchase, then only a $99 annual renewal for continued access!
How To Access Your Online Materials

A "Certificate in Advanced Internal Investigations"

Upon completion of this seminar, you will be awarded with a "Certificate in Advanced Internal Investigations". This certificate will become a permanent addition to your professional resume, and greatly enhance your value to your organization.

PHR / SPHR Re-Certification Credits!

This program is approved for 12 re-certification credit hours through the HR Certification Institute.

The Internal Investigations Training & Certification Program

As a seminar participant, you receive access to our Internal Investigations Training & Certification Program. This courses provide detailed specifics - including numerous examples, administrative tips, procedural recommendations, and interactive questions - for performing an investigation. Available online, it allows you to study at your pace and access materials anytime, anywhere with an internet connection. You also receive EIGHT additional hours of PHR/SPHR re-certification credits for this course


Although there are no pre-requisites for attending this course, you should have experience in HR, Employee Relations, Safety, or Security/Asset Protection, and a good working knowledge of internal investigations prior to attending.

For professionals who are fairly new to investigations, it is highly recommended that you attend our Internal Investigations Certificate Program first, as it is designed specifically for individuals new to an investigative role.

Click here to see who has sent delegates to our Internal Investigations programs recently.


Registration: $1495.00 Click Here!, POB 2303, Falls Church VA 22042 
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