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Human Error and Cognitive Load: How to Reduce Memory and Attention Failures

Thursday, 07 September 2017  10:00 AM PDT, 01:00 PM EDT

Training Duration = 90 Min                    Sponsored by Online Compliance Panel

Click Here to register $250.00

Click Here to register and receive CD recording $500.00

Human error is known to be the major cause of quality and production losses in many industries. Although it is unlikely that human error will ever be totally eliminated, many human performance problems can be prevented.

Human errors start at the design stage. Procedures play a vital role in human reliability. Nevertheless, it is really important to understand human behavior and the psychology of error as well as understand exactly where the instructions weaknesses are, so procedures can be human engineered, improved and/or fixed.

This human error assessment and reduction technique webinar offers practical approaches to address writing rules to reduce the likelihood of procedures.

Learning Objectives:

  • Know the definitions of cognitive load factors
  • Learn the Human Factors (20% Individual Performance)
  • Learn the questions and possible answers
  • How to assess the areas
  • How to collect the responses
  • How to analyze the responses and determine the cognition levels
  • How to report the level of risk for Human Errors
  • Recommended solutions

Why Should You Attend:

Attention and memory failures are usually associated to cognition overload. Slips, mistakes and decision making mishaps can be predicted, prevented and reduced. In this webinar we're going to explore the human mind, human factors and cognitive overload as it associates with human error in GMP related environments.

Some items that we will discuss include stress, task complexity, available time, fatigue, and other categories. This knowledge is to be applied to risk assessment, root cause analysis and CAPA development.

Topics

  • Types of human error
  • Taxonomy of human error
  • 80/20 and human error reduction initiatives
  • Individual performance
  • Cognitive load and human error
  • Cognitive load categories
  • Importance and recommendations

Instructor

Dr. Ginette M. Collazo obtained her PhD in Industrial/Organizational Psychology from the Interamerican University of Puerto Rico. Ginette has over 15 years of experience in the pharmaceutical industry with the Technical Training, Organizational Development and Human Reliability fields.

Her work experience is from Bristol Myers Squibb, Johnson & Johnson, Schering Plough and Wyeth, holds specialized studies in Human Reliability, and has authored various publications on this topic. Her most recent publication is "Error Humano: C4c06 Modelo de Determinacion de Raiz Causa", a book that describes success factors that reduce human errors.

Having implemented Human Reliability programs in various industries, she understands firsthand what works and what doesn't when trying to change a culture from an error tolerant environment to an error free learning organization.

Currently she is the president of Ginette M. Collazo, Inc. a firm that works with organizations to improve productivity by helping them identify and implement innovative strategies that will warrant that business objectives and results are met and exceeded. GMC, Inc. specializes, also, in Human Error reduction allowing organizations to achieve savings and reduce/avoid unnecessary costs associated with people's mistakes.

Ginette's clients all over the world including Germany, Argentina, USA, Trinidad Tobago, Dominican Republic, Singapore, Europe, and more. She has been a guest speaker about these topics in several professional conferences including American Institute for Chemical Engineers Global conference, Center for Chemical and Process Safety, American Society for Quality, California State Lands Commission Prevention First 2010 conference, Interphex PR and NY, FDAnews, among others.