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Managing Healthcare Collections: Keys to Succeed

Date: Tuesday, September 24, 2019
Time: 1:00-2:00 pm EST

Sponsored by Lorman Education Services

Registration - Live Webinar Only: $219.00

Registration - Live Webinar Plus CD Recording: $288.00

Get an inside look at what collectors need to know and keep them friendly yet firm when talking to patients.

Often times collection agencies who manage healthcare collections, miss opportunities to make their agency stand out amongst their peers. Everyone needs medical care at some point in their lives, whether or not they can pay for that care may be an issue. Healthcare collections is unique and can be difficult if collectors are not constantly listening for third party payers.

Those who manage a collection floor must learn how to use best practices, key phrases and the knowledge of expectations of healthcare providers while working delinquent accounts. In Managing Healthcare Collections: Keys to Succeed, we will discuss different ways to help find the deep pockets of third party payers, best practices for the collection floor, and how to achieve the unique goals of your medical provider clients and their patients.

We will look into what collectors need to know and keep them friendly yet firm when talking to patients, how to understand commercial insurance as well as explain an explanation of benefits to a consumer, and give you take-aways that can be implemented immediately to develop keys to your success.

Learning Objectives:

  • You will be able to define conflict that are opportunities to improve and conflict that should be avoided.
  • You will be able to discuss changes with collectors to get everyone on board and on the same page.
  • You will be able to identify why healthcare collectors feel burnout and how help relieve this problem.
  • You will be able to recognize common third party payers.

This Live Webinar Covers These Hot Issues:

Medical Debt- Have a Plan

  • Medical Collector Burnout
  • Let's Get Everyone on the Same Page
Conflict – Use It
  • Opportunity or Disaster
  • Mine for It but Don't Create Negative Conflict
Third Party Payers- Find Them and Follow up
  • Commercial Insurance
  • Motor Vehicle and Premises Liability
  • Crime Victims and County Liability
  • Probate
Resolve- Make It All Work
  • Stop Stalls
  • Friendly yet Firm
  • Stand out Above the Rest

Credit Information (Sponsored by Lorman Education Services)

  • CLE
  • CPE
  • HFMA

For Detailed Credit Information page click here

Only registered attendee will receive continuing education credit.


Irene Hoheusle, IFCCE, CCCO, Account Recovery Specialists Inc

  • Vice president of collections and education at Account Recovery Specialists, Inc
  • Practice emphasizes all aspects of third party medical debt collections, compliance, training and collection floor management
  • Conducts regular seminars and workshops on numerous subjects such as healthcare, debt collections, behavior, compliance, insurance, third party payers, laws particularly related to healthcare collections and best practices
  • Author of several articles related to the areas of debt collection, medical best practices and insurance
  • ACA International scholar and fellow degree, healthcare collection management, certified instructor, credit and collections compliance officer, trainer specialist, professional collection specialist, collection industry professional, professional collection manager
  • Member of ACA International, Kansas Emergency Medical Association Education Board, President of the Kansas Collectors Association, International Fellowship of Credit and Collection Executives
  • Can be contacted at or 316-267-5400

(Not available outside the US)