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Top FDCPA Violations All Collectors Must be Aware Of

Date: Thursday, September 21, 2017
Time: 1:00-2:00 pm ET

Sponsored by Lorman Education Services

Registration - Live Webinar Only: $199.00

Registration - Live Webinar Plus CD Recording: $268.00


Learn the most common violations of the Fair Debt Collection Practices Act and what you can do to avoid them.

This topic will address the most common violations of the Fair Debt Collection Practices Act (FDCPA) committed by debt collectors and law firms who collect debts owed to others. We will also provide an overview and update on the state of FDCPA litigation with a focus on recent opinions interpreting the FDCPA.

This refresher on the FDCPA, with a focus on the most common violations, will assist you in dealing with FDCPA litigation and help you ensure that your business practices are in compliance with the law.

Learning Objectives:

  • You will be able to identify specific FDCPA violations that collectors make.
  • You will be able to discuss processes on how to avoid common FDCPA violations and related state laws.
  • You will be able to explain methods that you can implement in your business operations to avoid violations of the FDCPA.
  • You will be able to recognize defenses to FDCPA claims.

This Live Webinar Covers These Hot Issues:

FDCPA – Top Ten Violations Collectors Make

  • How to Identify Potential Violations for Failure to Make Proper Disclosures via Letters and Telephone
  • How to Recognize and Avoid Technical Violations Relating to Account Balance and
  • Processing Fees
  • Harassment and Misleading Communications
  • Offers to Settle by Collectors and Attorney Involvement
  • Bona Fide Error Defense

Credit Information (Sponsored by Lorman Education Services)

  • CLE
  • CPE

For Detailed Credit Information page click here

Only registered attendee will receive continuing education credit.


Barbara Fernandez, Hinshaw & Culbertson LLP

  • Partner in the Miami office of Hinshaw & Culbertson LLP and a member of the firm’s Consumer Financial Services Practice Group
  • A litigator who focuses much of her practice in the area of consumer and class action litigation and is recognized for efficiently resolving litigation disputes involving consumer claims
  • In the consumer and class action litigation arena, she has successfully handled complex claims for her clients, including individual and class action claims arising from the application of the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), Telephone Consumer Protection Act (TCPA), Truth-in-Lending Act (TILA), and state consumer protection laws
  • Has trained clients in the consumer lending industry regarding compliance with the FDCPA, FCRA and TCPA
  • Was selected as one of South Florida Business Journal’s 40 Under 40, which recognizes South Florida’s brightest up-and-coming professionals under 40 years of age for their professional success and community involvement
  • J.D. degree, University of Miami; B.A. degree, cum laude, Florida International University

Concepcion A. Montoya, Hinshaw & Culbertson LLP

  • Partner with Hinshaw & Culbertson LLP
  • Brings more than 17 years of trial and litigation experience to her practice, specifically consumer defense and employment law
  • Widely recognized for successful strategies that resolve litigation disputes involving consumer defense claims and employment law
  • Has designed and conducted training workshops for clients in the consumer lending industry regarding compliance with the FDCPA, FCRA, and TCPA and regulations promulgated by the Consumer Federal Protection Bureau (CFPB)
  • Was awarded Legal Rookie of the Year 2000 to 2001, for demonstration of outstanding performance, promise, dedication, a solid work ethic, constructive attitude, and willingness to contribute to a positive work environment
  • In 2004, received the Municipal Affairs Award for outstanding achievement in the New York City Law Department, from the Municipal Affairs Committee of the Association of the Bar of the City of New York
  • J.D. degree, Brooklyn Law School; B.A. degree, New York University

(Not available outside the US)