In our very competitive industry, people are looking for ease
when it comes to service. This has caused Call Centers to
blossom.
And while there are excellent technological advances in this
area, few companies address the unique needs a call center
representative has for being trained.
This webinar will focus on the customer service aspects of
Call Centers, rather than software or technology.
Covered Topics:
- The call cycle
- Why have call centers?
- Using open/closed questions to control a call
- Showing value
- Confirming satisfaction
- Handling problem calls
Who Should Attend?
Call center representatives, managers, and employees
who deal with the public on the phone
Instructor
The webinar leader is J.T. Turner, who has
over 30 years of experience in the lending industry. He has worked as
a trainer for the past 24 years, in areas of lending, underwriting,
origination, quality control, and personal growth.
He is a seminar leader for the Center for Financial Training,
a member of the Franklin Speakers Bureau, and past member of the
National Speakers Association. J.T. is also a professional actor, with
credits in film, TV, radio and on the stage.
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