One of the saddest and most disturbing crimes is watching our elderly suffer from financial exploitation. It could be a romantic scam, check scam, problem with a caregiver, unusual transactions of the customer’s account and it is costing your customer his or her life savings.
What can you do? What is the response? During this program, we will look at the problem of elder abuse and see what our role can be in protecting our elderly.
Covered Topics:
- How our elderly get compromised with online banking and debit cards
- Romantic scams against our elder customers
- Caregiver issues and problems
- Detecting usual transactions for our elderly
- Should and should nots for conservators, representative payees and trustees
- Misuse of Powers of Attorneys
- Red Flags for elder exploitations
- Responses to financial exploitation
Who Should Attend?
Training, branch staff, branch managers, branch operations, BSA, security, call centers and lenders.
Instructor
Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures.
She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of combined teaching and banking experience.