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Advanced Collection Tools Vital in Today's Economy

Date: Tuesday, March 5, 2019
Time: 1:00-2:30 pm ET

Sponsored by Lorman Education Services

Registration - Live Webinar Only: $219.00

Registration - Live Webinar Plus CD Recording: $288.00


Learn how to better collect problem loans and protect the rights of the bank in today’s market.

This information covers negotiation, technical, and management tools in collecting cash. The negotiation process will include the human factors while the technical skills will include business law basics (contract law and lender liability).

The technical aspects of collections will also address what happens when a good loan turns into a bad loan, i.e. the market has now turned down, tenants have left, and the payments are severely delinquent. What should the bank do and not do at this point in time?

This question will be answered by addressing the legal rights of the bank and the practical steps that the bank should take in order to protect itself. This will include the collection process, restructuring the loan, and/or proceeding against the borrower through repossession, foreclosure, filing a law suit to obtain a judgment, forcing the borrower into bankruptcy or simply walking away.

This information will also include the outside influence from the banking regulators. Additionally, the X (authoritative), Y (delegation), and Z (team) management styles will be outlined which impact the lender’s ability to manage the collection process; as well as a review of several real-life collection scenarios.

Learning Objectives:

  • You will be able to discuss contract law and lender liability.
  • You will be able to recognize the X, Y, and Z management styles and collections management.
  • You will be able to describe collection scenarios.
  • You will be able to explain human factors in the collection process.

This Live Webinar Covers These Hot Issues:

Advanced Tools in Collecting Cash Including Negotiation, Technical, and Management Skills

Human Factors in the Collection Process

Business Law Basics Including Contract Law and Lender Liability

Determine the Bank's Strategy in Protecting Itself - Collections, Restructuring the Loan, Repossession, Foreclosure, Filing a Law Suit to Obtain a Judgment, Forcing the Borrower Into Bankruptcy or Walking Away

Assess Outside Influence by the Banking Regulators

The X, Y, and Z Management Styles and Collections Management

Collection Scenarios

Credit Information (Sponsored by Lorman Education Services)

  • CLE
  • CPE

For Detailed Credit Information page click here

Only registered attendee will receive continuing education credit.


David L. Osburn, M.B.A., CCRA, Osburn & Associates, LLC

  • Founder and managing member of Osburn & Associates, LLC
  • Practice emphasizes business training and contract CFO work
  • Conducts regular seminars, webinars, and keynote speeches covering banking, financing, credit, negotiation skills, marketing, management, and customized topics
  • Extensive professional background of over 30 years includes 19 years as a business trainer/contract CFO and 16 years as a bank commercial lender including the position of vice president/senior banking officer
  • Adjunct college professor for over 30 years including Nevada State College and College of Southern Nevada
  • National Association of Credit Management (NACM) Credential - Certified Credit and Risk Analyst (CCRA)
  • M.B.A degree in finance and marketing; B.S. degree in finance; ABA National Commercial Lending School
  • Can be contacted at 702-655-1187, or website

(Not available outside the US)