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Collection Negotiation Best Practices

Date: Tuesday, March 19, 2019
Time: 1:00-2:30 pm ET

Sponsored by Lorman Education Services

Registration - Live Webinar Only: $219.00

Registration - Live Webinar Plus CD Recording: $288.00


Learn how to better negotiate your collection debt, while understanding new tactics to help your company become more successful without wasting time and money.

Credit and collections professionals face tough challenges from pesky customers on a daily basis. Many customers have become so accustomed to avoiding their obligations that negotiating with them seems pointless, at best, and a drain on your valuable time and money at worst.

This information will help credit and collections professionals to better develop their negotiation tactics, to implement policies and procedures that will make negotiation easier and more effective, and to better understand when to seek help from outside your organization.

Learning Objectives:

  • You will be able to define the credit and collections policies that will work best for your company.
  • You will be able to discuss the best way to negotiate with customers who have caused you trouble in the past.
  • You will be able to identify when a customer will take extra effort to collect from, and when it is time to call in someone else to help.
  • You will be able to review past mistakes and correct the same to make negotiations more effective in the future.

This Live Webinar Covers These Hot Issues:

Commercial Collections

  • Collecting Internally
    • Credit and Collections Policies
    • Timing Your Efforts
  • Outside Collections
    • When to Place
    • Collection Agency vs. Attorney
  • Managing Your Customer Base
    • Being Aggressive Without Losing Future Business
    • How to Know When to Cut Bait
Consumer Collections
  • FDCPA and State Regulations
    • Know the Risks
    • Stay Aggressive
  • The Importance of Training
    • Create a Script/Handbook
    • Monitoring and Compliance
  • Utilize Outside Collections
    • Agencies vs. Lawyers
    • Alternative Fee Structures
Unusual Circumstances
  • Collateral
    • When to Seize and When to Wait
    • Doubling Down
  • Other Security
    • Judgments
    • Promissory Notes
    • And More

Credit Information (Sponsored by Lorman Education Services)

  • CLE
  • CPE

For Detailed Credit Information page click here

Only registered attendee will receive continuing education credit.


Raymond P. Wendolowski Jr., Esq., Bernstein-Burkley, P.C.

  • Associate with Bernstein-Burkley, P.C.’s Creditors’ Rights group
  • Focuses primarily on commercial collection litigation
  • Responsible for the filing and defense of mechanics’ liens, foreclosure actions, replevins, bond litigation, involuntary bankruptcies and other credit-related matters
  • Involved with a number of professional organizations, including the Allegheny County Bar Association (ACBA) where he graduated the Bar Leadership Initiative program and is a current member of the Education Committee
  • Served as a lecturer for Lorman Education Services, as well as for local credit industry trade groups, on credit, collections and collection-related topics
  • Licensed to practice law in Pennsylvania and was admitted to practice before the United States District Court for the Western District of Pennsylvania in 2011

(Not available outside the US)