Do you want your frontline staff to demonstrate professional maturity, be accountable, and excel at service? Motivating & Managing the Frontline focuses on improving your performance management skills. Why? Because that's the key to motivated and responsible employees.
Traditionally, the role of the supervisor was to develop the plan, inform the employee of the goals and objectives and tell them how to meet them. The employee had very little input. Today's approach involves both the employee and the supervisor. You will learn how to work with your staff to create performance plans that nurture what they do well and work on what needs improvement.
You will also learn to establish clear expectations and goals and how to motivate your employees to meet those goals. You will learn how to become an advisor and a coach instead of merely a boss.
Motivating & Managing the Frontline will also discuss best practices when you face resistance, a lack of cooperation, grudges, or resentment.
With these skills, you will lead by example as you consistently and routinely inspire excellence. Learn how to lead your team to success!
Topics Will Include:
- Accountability - Yours & Theirs
- Areas of responsibilities
- Performance planning
- Mystery shopping
- Competency
- Skill sets and behavior expectations
- Training reinforcements
- Tracking and measuring performance
- Professional Development
- Raising the bar
- Understanding motivation
- Managing indifference
- Implementing Coaching Choices
- Use a proven and effective method to lead and coach
- Learn what to say, how to say it
- Explore what to do when the plan doesn't work
Who Should Attend?
Managers, assistant managers and all staff who train and/or lead others will benefit from this webinar.
Instructor
Janice Branch has been a senior training consultant for InterAction Training for twenty years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.
Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization or if it is consulting on problem solving and servant leadership, Janice is the "go-to" person every bank wants to hear from. Participants appreciate her "been there, done that" humor along with her expert ability to facilitate learning.
Janice has obtained a Bachelor of Business Administration with a major in Management from Almeda University and is certified by the University of Houston in Leadership and Management. In addition, Janice has obtained trainer certifications from Achieve Global and Development Dimensions, Inc.
A native Texan she enjoys many pursuits in addition to teaching and learning but none more than being a grandmother and tending to her ten acre home in Montgomery, Texas just north of Houston.