Description:
Learn techniques to identify and effectively respond to difficult clients to turn them into satisfied clients.
Most paralegals are on the ‘front lines' when dealing with difficult clients. This topic will help paralegals and the attorneys that supervise them recognize why clients are ‘difficult' and how to prevent them from ever becoming ‘difficult' in the first place.
It will also give legal professionals strategies for dealing with ‘difficult' clients so that they can help these clients more effectively.
Areas Covered in the Session:
What Is a Difficult Client?
- What Makes a Difficult Client?
- Is It You or Is It Them?
- Can You "Fix" a Difficult Client?
How to Deal With a Difficult Client
- External Policies and Procedures
- How to Train Your Client
- How to Grade Your Clients/ Give Them a Report Card
Your Client's Report Card
- What to Do With A, B, and C?
- What to Do With D and F?
Credit Information (Sponsored by Lorman Education Services):
- NALA
- NFPA
- Paralegals
Only registered attendee will receive continuing education credit.
Instructor Profile:
Robert Greening, GreeningLaw, P.C.
- Principal at GreeningLaw, P.C.
- Dedicated 26 years of practice exclusively to plaintiff’s personal injury and wrongful death trial work
- Attorneys from across the state refer him their most complex personal injury and wrongful death cases
- Achieved the highest rating with Martindale-Hubbell Law Directory
- “Superb” Rating on AVVO.com, and membership to the National Trial Lawyers Top 100
- Served as an instructor in trial advocacy at SMU School of Law and is a director of the Dallas and Texas Trial Lawyers’ Associations
- J.D. degree, University of Houston, B.A. degree, Southern Methodist University
- Can be contacted at 972-934-8900
(Not available outside the US)