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Are You Determined to Lead an Exceptional Branch?

Wednesday, January 8th, 2020

1:30 pm - 3:00 pm CT

Length: 1 hr 30 min                    Sponsored by Credit Union Webinars

Click Here to register $195.00

Click Here to register and receive CD recording $295.00

"You bet, of course I am!" You must agree that would be every branch manager’s battle cry. Unless the branch manager is burned out, burned up, or not well prepared.

Maybe you have some team members that need to be coached up, perhaps even coached out. Today’s bank customers have more choices than ever before and it's no longer enough to offer high-quality products or competitive prices. Your brand is built on –or broken by– customer experience. Are you building or breaking the brand at your branch?

What about the employee experience? What three words would you use to describe the work culture at your branch? Does your staff feel included? Do they have clear expectations and the training, the tools, and the coaching to deliver the goods as expected?

This real-world webinar looks at what an exceptional branch looks like and how to obtain that coveted status. The agenda includes what gets in the way of realizing your goals and ideas on what you can do about it. Join one of the country’s highest-rated speakers on matters such as leadership and company culture. Want an exceptional branch? Honey Shelton is determined to help you get one.

Covered Topics:

  • What does it mean to be exceptional?
  • Building expertise in change management
  • Identify and resolve branch pain points
  • How do you build an enviable reputation?
  • Different perspectives of exceptional: quality work, account-acquisition, profitability.

Who Should Attend?

Branch leaders, Head tellers, and anyone working in today's competitive branch environment.

Instructor

Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 30 plus years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her substantial banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with a $1 billion south Texas bank.

Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality have left a lasting mark on InterAction Training, the firm she founded in 1983.

As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Honey invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state banking associations and has accumulated an impressive client list that includes over 600 banks, credit unions, and other organizations. Globally, she presented a program in the south of France for an international, energy-related firm.

Honey has a coaching practice specializing in helping others pursue professional excellence and is the author of numerous published articles and training manuals. Her first book, Coaching Yourself & Others will be released soon.

Honey continues her personal pursuit of excellence and has obtained certification in Reality Therapy from the William Glasser Institute as well as certification from the Training and Development Program at Texas A&M. She is an EverythingDiSC Certified Distributor and Trainer.