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Collections Etiquette: How Far Should You Go?

Date: Thursday, January 23, 2020
Time: 1:00-2:30 pm EST

Sponsored by Lorman Education Services


Registration - Live Webinar Only: $219.00

Registration - Live Webinar Plus CD Recording: $288.00

Learn the techniques and tools needed to secure timely payment from customers.

Getting customers to pay and pay on time is a challenge faced every day by all companies who sell on credit. Cash flow is the lifeblood of any business. There are many techniques and tools used to secure timely payment from customers. A key dilemma facing every company is: how hard can you push and how far can you go to collect money owed to you?

The answer is different for every company, influenced by law, ethics, the customer base, the product/service offered, and the posture defined by leadership. This topic will provide you with the information, based on experience with over 250 companies, to enable you to determine the tactics you will use and the limits you will impose at your company.

Learning Objectives:

  • You will be able to discuss the techniques and tools needed to secure timely payment from customers.
  • You will be able to explain to customers to pay and pay on time is a challenge faced every day by all companies who sell on credit.
  • You will be able to identify a key dilemma facing every company is: how hard can you push and how far can you go to collect money owed to you?
  • You will be able to review information, based on experience with over 250 companies, to enable you to determine the tactics you will use and the limits you will impose at your company.

This Live Webinar Covers These Hot Issues:

The Determinants of Collection Etiquette

  • Law
  • Ethics
  • Market Position
  • Accounts Receivable Strategy
  • Customer Base
  • Nature of Product/Service Offered
Developing Your Collection Etiquette
  • Approach
  • Customer Analysis
  • Execution

Credit Information (Sponsored by Lorman Education Services)

  • CPE
  • NASBA

For Detailed Credit Information page click here

Only registered attendee will receive continuing education credit.

Faculty

John G. Salek, Revenue Management Associates, LLC

  • President of Revenue Management Associates, LLC, a receivables and order to cash consultancy (www.optimizear.net)
  • Highly experienced financial professional with proven performance in the order to cash process, including order and contract processing, billing, dispute management, credit control, collections and cash application
  • Worked in a broad range of industries with more than 250 clients, including IBM, GE, Hewlett-Packard, Cardinal Health, Thomson Reuters, Starbucks, Honeywell and EMC
  • 30 years of consulting experience including a variety of engagements that have generated more than $800 million of increased cash flow, improved productivity and enhanced customer service
  • Author of Accounts Receivable Management Best Practices published by John Wiley & Sons
  • Member of advisory board of The Accounts Receivable Network (TARN) and the IOFM
  • M.B.A. degree in finance, The Amos Tuck School of Business Administration at Dartmouth College; B.S. degree, University of Connecticut
  • Can be contacted at 203-231-8138 or jgsalekrma@aol.com

(Not available outside the US)