Kano Analysis, an important tool for product development, uses a structured methodology to help determine important device characteristics. For example, if customers expect a device will have a certain feature, they would be disappointed if it isn't there. However, if it were there, it doesn't create satisfaction; it was assumed.
If the device has a very nice feature, it will please users. They are happy to have it, but probably wouldn't be disappointed if it were not included.
Kano Analysis provides the method to classify these device aspects using a pair of questions about each device characteristic for the classification. The questions are for potential or current users and the resulting analysis determines the category.
This technique allows you to include the essential aspects, the customer expectations, into your device as well as some characteristics that help increase satisfaction. The technique also helps with design validation, because it can identify patient or user needs. You can also use the information to develop design inputs and their corresponding essential design outputs.
Learning Objectives:
- Learn the relationship between device functionality and customer satisfaction
- Understand the three classic categories of device characteristics
- Acquire the tools to develop a questionnaire and analyze the results
- Recognize how to some categories encompass regulatory requirements
- See applications in medical device design
Why Should You Attend:
Product success means more than just satisfying the regulatory requirements. It means have a product that meets the user's expected needs and delights them with some nice feature. Kano Analysis is the right tool; you need to have in your tool kit.
Instructor
Daniel O'Leary is the President of Ombu Enterprises, LLC, a company offering training and execution in Operational Excellence, focused on analytic skills and a systems approach to operations management. Dan has more than 30 years experience in quality, operations, and program management in regulated industries including aviation, defense, medical devices, and clinical labs.
He has a Masters Degree in Mathematics; is an ASQ certified Biomedical Auditor, Quality Auditor, Quality Engineer, Reliability Engineer, and Six Sigma Black Belt; and is certified by APICS in Resource Management.